QUESTION
Is the manufacturer or appliance store responsible for a defective ("lemon") appliance?
Asked on Sep 19th, 2014 on Business Law - Pennsylvania
More details to this question:
I purchased brand new refrigerator that never fully worked properly and, in fact, died in less than 7 weeks of use. Two repairmen have come to attempt to fix it, trying two new parts unsuccessfully. Instead of just replacing a defective appliance, they are ordering yet another part. Neither the store nor GE will agree to just replace the refrigerator and I am going on well over a week with no refrigeration--costing me hundreds of dollars worth of food, time, and inconvenience, with no resolution of the situation. I have spent hours attempting to resolve this with GE, including speaking with a supervisor, to no avail. What recourse do I have?
1 ANSWER
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There is no equivalent to the Lemon Law in Pennsylvania for appliances. Your rights and remedies are likely contained in either the terms of the purchase from the retailer (check for the tiny print on the receipt or sales order) or the warranty issued by the manufacturer. Depending on how the sale actually occured, there's an outside chance that the Door-to-door sales or other provisions of the Unfair Trade Practices and Consumer Protection Law, 73 P.S. §201-1, etc. (“UTPCPL”) applies. The door-to-door term is a misnomer. It doesn't only apply to vacuum salesmen. If you feel like you're getting the "run around", then you might consider retaining an attorney to send the seller a letter demanding a refund or you might simply file a complaint with your local magistrate demanding a refund. Sometimes taking the dispute to that level will get the retailer's attention.
Answered on Sep 22nd, 2014 at 2:34 PM